Tobto.shop Cloud Public Offer
This document is an offer to conclude an agreement for the Tobto.shop Cloud service on the terms below. The current version is effective from 8 October 2026. The Ukrainian text prevails if the two languages differ.
Provider
- Provider
- ФОП Жемчужний Р.Є.
- Tax / registration ID
- 3242511579
- Address
- м. Київ, вул. Хрещатик, 44
1. Parties
The Provider is the seller whose details are given at the top of this page («Tobto.shop», «we»).
The Customer is the person who registered an account in the Tobto.shop cabinet and created a cloud store («you»). If you act for a company, you confirm that you are entitled to do so.
2. Acceptance
The agreement is concluded when you tick «I accept the terms of the Tobto.shop cloud service» and create a store. We keep the date of acceptance and the number of the version you accepted.
3. Subject
We give you access to an online store on the Tobto.shop platform hosted on our servers: a separate installation for your store, an address of the form name.tobto.shop, the option to connect your own domain, platform updates, daily backups and technical maintenance.
The platform software belongs to Tobto.shop; you receive the right to use it within the service for as long as the subscription lasts.
4. Registration and trial
A new store starts with a trial of 7 days. No bank card is needed for it. One company may have one store on trial at a time.
During the trial the store works in full, but online payments from shoppers are switched off; they switch on after the first plan payment. You may pay before the trial ends, in which case the paid period starts on the day of payment.
If the plan is not paid after the trial, section 9 applies.
5. Plans, limits and extra resources
The current plans, their prices (monthly and yearly), limits (number of products, storage, database, server resources, number of custom domains) and extra resources are shown on the store creation page and on the store card in the cabinet. Every change of a plan is kept as a separate version; your subscription is tied to the version you subscribed to or moved to.
When a limit is reached, new products or files are not added; we do not delete what is already there, and the storefront, orders and payments keep working. A limit can be raised with extra resources or by moving to a larger plan.
Extra resources are billed together with the subscription. With yearly billing a year costs ten monthly prices, for the plan and for extra resources alike.
Only official Tobto.shop extensions are available in the cloud. Paid official extensions are available on the plans that say so.
6. Changes of prices and limits
We may change plan prices and limits. For a current subscription, a change that raises the price or lowers a limit applies no earlier than the next billing period and no earlier than 14 days after we e-mailed you about it. Until then the previous terms apply.
If the new terms do not suit you, you can change the plan or cancel the subscription before the date they take effect.
7. Payment and automatic renewal
Payment is taken in hryvnia by bank card through the payment services LiqPay and Monobank (plata by mono). Card data is processed and stored by the payment service; we keep only its label (card scheme and last digits) and a token for charges.
By paying for a plan by card you agree that the card is saved and that at the end of each paid period the payment for the next period (a month or a year) is charged to it automatically at the price in force for your subscription, together with the connected extra resources.
You can stop automatic renewal at any time: cancel the subscription on the store card in the cabinet. The saved card can be replaced or removed there as well.
A move to a dearer plan applies at once; we charge the price difference only for the days left in the paid period. A move to a cheaper plan and a change of the billing period apply from the next period. An extra resource connected mid-period is charged for the days left.
An invoice is issued for every payment and is available in the cabinet. Prices are stated without VAT: the provider is not a VAT payer.
8. Cancellation and refunds
You can cancel the subscription in the cabinet. The store keeps working until the paid period ends; the payment for that period is not refunded. Until the period ends the cancellation can be withdrawn.
If you want to stop using the service at once, write to support. In that case we may cancel the subscription immediately and refund the unused days of the paid period to the card the payment was made with. Payments for days already used, and mid-period charges (for a move to a larger plan or an extra resource), are not refunded.
Consumer rights granted by the law of Ukraine are not limited by this offer.
9. Non-payment, suspension and deletion
If a charge fails, the store keeps working for another 7 days. During that time we retry the charge (on day 1, 3, 5 after the due date) and notify you by e-mail.
If no payment arrives within 7 days, the store is suspended: the storefront shows a «temporarily unavailable» page and the admin is read-only. The data is kept. After payment the store resumes at once.
30 days after the suspension we offer you your data (section 10). After another 30 days the store and its backups are deleted; the deletion is confirmed by a Tobto.shop employee and cannot be undone. The same applies after a subscription is cancelled.
10. Your data
All store data — products, customers, orders, images, texts — belongs to you. We use it only to provide the service.
You can export products, customers and orders from the store admin. On request, including after a suspension and before deletion, we provide an export of products, customers and orders (CSV/XLSX) and a full archive of the store.
11. Acceptable use
You are responsible for the content of the store, for the legality of the goods and services you sell and for your obligations to your shoppers.
It is forbidden to use the service to sell goods prohibited by law, for fraud, to send spam, to distribute malware, to infringe the rights of others, or to deliberately create load that disturbs other stores. For such violations we may suspend the store, telling you the reason.
12. Availability and maintenance
We make reasonable efforts to keep the store available around the clock, but we do not guarantee uninterrupted operation and set no guaranteed availability level (SLA) unless agreed separately in writing.
We carry out platform updates and planned work mostly at night, Kyiv time. Backups are made daily; a restore from a backup is performed on your request to support.
13. Liability
Our liability under this agreement is limited to the amount you paid for the service in the three months before the event that gave rise to the claim. We are not liable for lost profit or indirect damage, for the operation of payment services, delivery services, domain registrars and other third parties, or for interruptions caused by force majeure.
These limits do not apply where the law does not allow them.
14. Personal data
For the data of your account (name, e-mail, payment labels) we are the controller and process it to conclude and perform this agreement.
For the personal data of your shoppers you are the controller and we are the processor: we process it only on your instructions and only to run the store. This section is the data processing agreement between the parties.
Store data is kept on servers in the European Union (Hetzner data centres, Germany); backups are kept in another data centre in the EU. Access of Tobto.shop staff to your store is limited to what support needs and is logged. After a store is deleted, its data and backups are deleted.
15. Changes to the offer
We may change this offer. A new version is published on this page with its number and effective date; we announce material changes by e-mail at least 14 days in advance. Earlier versions stay available by their number. By continuing to use the service after a new version takes effect you accept it.
16. Law and disputes
The law of Ukraine governs this agreement. Disputes are settled by negotiation and, failing agreement, in court under the law of Ukraine.
17. Contacts
Send requests about the service, payment, data export and this offer through «Support» in the Tobto.shop cabinet. The provider’s details are given at the top of this page.